Returns & Exchanges

At BESS, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all eligible items. Our goal is to make the process as seamless and stress-free as possible for our valued customers.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Print Your Label

  Once your request is approved, download and print the prepaid shipping label provided via email and securely package your items.

• 3.
  Ship the Package

  Drop off your package at any authorized carrier location, ensuring that all original tags and packaging are included to avoid processing delays.

• 4.
  Receive Your Refund

  After our warehouse team inspects the returned goods, your refund or exchange will be processed within 5 to 7 business days to your original payment method.